Information for Suppliers
This information is intended for (prospective) suppliers of Energie Beheer Nederland (EBN). Do you have a question? Please refer to our frequently asked questions section below.
General purchasing terms and conditions
For the procurement of goods or services, the EBN General Terms and Conditions of Purchase apply. Furthermore, the EBN Code of Conduct for Suppliers is applicable. This Code outlines EBN’s expectations regarding the responsible treatment of people and the environment by its suppliers. Should you have any questions concerning these documents, please contact EBN Procurement.
Latest update of these documents: December 1st, 2025
Complaints Procedure
We attach great importance to the careful, transparent and lawful conduct of our procurement procedures and procurement policy. For this reason, we have established a complaints procedure that clearly sets out the rights of both EBN and suppliers when a supplier submits a complaint.
Frequently Asked Questions regarding Procurement & Invoicing
Do you have questions about our procurement platform Mercell? We are happy to help. Please contact our Procurement Team via the contact option at the bottom of this page.
Would you prefer to contact the Mercell helpdesk directly? If so, please get in touch via their website.
For questions on this topic, please contact our Procurement Team via the contact option at the bottom of this page.
An invoice must meet the following requirements:
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complies with the legal requirements applicable on the invoice date and any additional requirements as set out in the Agreement;
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shall contain the EBN purchase order number and the details of the contact person;
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(in the case of services) shall contain the date on which the work was performed, the number of hours worked, and the applicable rates;
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(in the case of goods) shall contain a specification of the goods delivered, the date on which the goods were actually delivered and the applicable rates.
For all other questions, please contact our Finance Team via the contact option at the bottom of this page.
For ongoing tenders, we recommend contacting the responsible procurement officer directly. Their contact details are included in the tender publication.
Still need assistance? Please contact our Procurement Team via the contact option at the bottom of this page.
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